Position Summary

The Life Science Techical Specialist is responsible for managing new and existing accounts. Performs sales and service functions for targeted Life and Neuroscience markets and programs. This includes balancing job assignments, providing support to ensure timely, safe, and quality completion of jobs, monitoring issues, and ensuring production targets, Key Performance Indicators (KPIs), and quality standards are met.

Apply Online

Schedule

• 8 hour shift
• Monday to Friday
• Work Location: In person

Essential Duties and Responsibilities

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The essential functions include, but are not limited to the following:

General and Task Management

• Contact current and prospective customers to sell and explain equipment and services
• Initiate contact and follow-up with customers to resolve problems, collect payment or missing information, and answer questions, correspondence
• Prepare, process, review and monitor various documents
• Provide initial support for systems and software (technical support)
• Performs in a manner that will prevent errors and omissions
• Provides reports, advisory support and assistance to the department supervisor as needed.
• Attends trade shows to sell, support existing clients, network, and learn
• Attends sales seminars, sales meetings or educational activities to stay up-to-date on the latest developments, trends, regulations in the marketplace
• Performs other work-related duties as assigned

Relationship Management

• Act as a point of escalation for clients ensuring best in class service is constantly being delivered
• Work positively with support functions to fully define the processes/procedures/controls relevant to team activities
• Provide support and input to continuous improvement activities within the team
• Interface with Production Scheduling to determine schedules for shift production
• Liaise and communicate effectively with customers and other departments
• Share ideas to improve operations by recommending, and implementing continuous process and procedure improvements to optimize results while adhering to quality standards, Company policies, and Customer requirements

Self-Management

• Support, comply, and ensure compliance with the Company Handbook, quality and environmental standards, and all other Company policies and procedures
• Confident, well-rounded thinker
• Is self-aware, resilient, assertive, and open to change
• Engages interest and participation of others and has a collaborative approach
• High levels of motivation, optimistic, and action-orientated

Required Education/Licenses/Certification

• Four (4) Year College Degree
• Must maintain a valid driver?s license and the ability to meet company insurance requirements at all times throughout employment

Preferred Education

• Four (4) year Degree in Electrical/Computer and/or Neuro Science

Required Experience

• Basic Word, Excel and PowerPoint experience
• Ability to read, analyze, and interpret contracts, policies, documents and regulations
• Ability to write reports and business correspondence
• Ability to effectively establish rapport, present information and respond to questions from managers, clients, customers and the general public
• Skill and ability to meet people, listen, and sell
• Ability to calculate figures and amounts such as discounts, interest, commissions, pro-rata, percentages, currency conversions and volume.
• Ability to apply concepts of basic accounting

Preferred Experience

• Experience with CRM platforms
• Five (5) + years in Business-to-Business Sales
• Experience leading small group activities to drive improvement
• Strong computer skills
• Knowledge of Enterprise Resource Planning (ERP)
• Knowledge of ISO Quality Standards

Position Summary

Lafayette Instrument is seeking a Senior Software Developer to design, develop, test, and deploy distributed software solutions utilizing the .NET framework.

Apply Online

Schedule

• 8 hour shift
• Monday to Friday
• Work Location: Remote

Essential Duties and Responsibilities

General and Task Management

• Develop usable software from high-level requirements
• Write well organized, clean, and readable code
• Provide guidance and leadership to other developers
• Serve as a technical team or task lead
• Participate in special projects, scheduling/estimating and budget planning as required
• Plan and participate in sprint planning and review
• Maintain current knowledge of relevant software technologies
• Update and maintain automated build processes and software installers
• Develop end user documentation for new or existing software
• Develop and conduct tests (including unit, automated UI, and human administered tests) to ensure systems meet user requirements
• Serve as liaison with clients; participate in meetings to ensure client needs are met
• Occasionally resolve complex customer issues using a combination of automated software error reports/instrumentation, verbal discussion, and remote desktop sessions

Technical Skills/Experience Desired

• C++, C#, MVC, MFC, WinForms, WPF
• Hardware data acquisition and processing
• Digital Signal Processing/Filtering
• Data Structures and Algorithms
• Experience with SQL Server, Entity Framework or other ORMs
• Data integrity/security
• USB and Virtual Comm Port drivers
• Experience writing and deploying applications to Windows environments
• Experience with application performance analysis and optimization
• Experience with agile processes and latest SDLC protocols
• 5+ years of relevant software development experience, including a minimum of 3 years developing applications in a .NET environment.

Other Desired Qualities

• Knowledge and interest in making clean and intuitive UI whilst following UI/UX design best practices
• Strong problem solving and analytical abilities
• Ability to work collaboratively and productively as part of a mixed remote/in-office development team
• Excellent written and verbal communication skills
• Motivated Self Starter
• Excellent organizational skills and attention to detail
• Extensive knowledge of or the ability to quickly learn the organization's production processes
• Excellent interpersonal skills with ability to serve as a liaison with developers, project managers, and customer support
• Be transparent, provide detailed frequent updates to management and be accountable
• Well organized and ability to prioritize

Education Requirement

• Bachelor's Degree in Computer Science, Engineering, Mathematics, Physics or a related technical discipline

Position Summary

The Inside Sales Coordinator is responsible for managing new and existing accounts. Performs sales and service functions for targeted markets, programs, and additional coverage as assigned. This includes balancing job assignments, providing support to ensure timely, safe, and quality completion of jobs, monitoring issues, and ensuring production targets, Key Performance Indicators (KPIs), and quality standards are met.

Apply Online

Schedule

• 8 hour shift
• Monday to Friday
• Work Location: In person

Essential Duties and Responsibilities

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The essential functions include, but are not limited to the following:

General and Task Management

• Contact current and prospective customers to sell and explain equipment and services.
• Prepare quotes, review and enter purchase orders and stay in contact with the customer to communicate expected ship dates.
• Follow-up with customers to answer questions, collect payment or missing information.
• Provide initial support for hardware and software (technical support).
• Provide assistance and feedback to the Marketing department to enhance the product lines.
• Provides reports, advisory support, and assistance to the department supervisor as needed.
• Attend sales meetings, seminars, conferences, or educational activities to stay up-to-date on the latest developments, trends, and regulations in the marketplace.
• Provide assistance and feedback to the Marketing department to enhance the product lines.
• Performs other work-related duties as assigned.

Knowledge, Skills, and Abilities

• Proficient in MS Office, CRM and ERP software
• Excellent oral/written communication skills
• Familiar with current product lines and customer base
• Excellent customer relationship skills
• Organization and time management skills
• Ability to read and interpret and explain documents such as technical manuals, work instructions, software manuals. Ability to write routine reports, procedures and correspondence.

Minimum Qualifications

• High school diploma, 4-year college degree, and two to three years of related experience and/or training; or equivalent combination of education and experience.
• Industry experience and sales experience is preferred.
• Ability to read, analyze, and interpret contracts, policies, documents and regulations.
• Ability to write reports and business correspondence.
• Ability to effectively establish rapport, present information and respond to questions from managers, clients, customers and the general public.
• Skill and ability to meet people, listen, and sell.
• Ability to calculate figures and amounts such as discounts, interest, commissions, pro-rata, percentages, currency conversions and volume. Ability to apply concepts of basic accounting.

Position Summary

The Life Science Product Specialist is responsible for managing new and existing accounts. Performs sales and service functions for targeted Life and Neuroscience markets and programs. This includes balancing job assignments, providing support to ensure timely, safe, and quality completion of jobs, monitoring issues, and ensuring production targets, Key Performance Indicators (KPIs), and quality standards are met.

Apply Online

Schedule

• 8 hour shift
• Monday to Friday
• Work Location: In person

Essential Duties and Responsibilities

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The essential functions include, but are not limited to the following:

General and Task Management

• Contact current and prospective customers to sell and explain equipment and services
• Initiate contact and follow-up with customers to resolve problems, collect payment or missing information, and answer questions, correspondence
• Prepare, process, review and monitor various documents
• Provide initial support for systems and software (technical support)
• Performs in a manner that will prevent errors and omissions
• Provides reports, advisory support and assistance to the department supervisor as needed.
• Attends trade shows to sell, support existing clients, network, and learn
• Attends sales seminars, sales meetings or educational activities to stay up-to-date on the latest developments, trends, regulations in the marketplace
• Performs other work-related duties as assigned

Relationship Management

• Act as a point of escalation for clients ensuring best in class service is constantly being delivered
• Work positively with support functions to fully define the processes/procedures/controls relevant to team activities
• Provide support and input to continuous improvement activities within the team
• Interface with Production Scheduling to determine schedules for shift production
• Liaise and communicate effectively with customers and other departments
• Share ideas to improve operations by recommending, and implementing continuous process and procedure improvements to optimize results while adhering to quality standards, Company policies, and Customer requirements

Self-Management

• Support, comply, and ensure compliance with the Company Handbook, quality and environmental standards, and all other Company policies and procedures
• Confident, well-rounded thinker
• Is self-aware, resilient, assertive, and open to change
• Engages interest and participation of others and has a collaborative approach
• High levels of motivation, optimistic, and action-orientated

Required Education/Licenses/Certification

• Four (4) Year College Degree
• Must maintain a valid driver's license and the ability to meet company insurance requirements at all times throughout employment

Preferred Education

• Four (4) year Degree in Electrical/Computer and/or Neuroscience

Required Experience

• Basic Word, Excel and PowerPoint experience
• Ability to read, analyze, and interpret contracts, policies, documents and regulations
• Ability to write reports and business correspondence
• Ability to effectively establish rapport, present information and respond to questions from managers, clients, customers and the general public
• Skill and ability to meet people, listen, and sell
• Ability to calculate figures and amounts such as discounts, interest, commissions, pro-rata, percentages, currency conversions and volume.
• Ability to apply concepts of basic accounting

Preferred Experience

• Experience with CRM platforms
• Five (5) + years in Business-to-Business Sales
• Experience leading small group activities to drive improvement
• Strong computer skills
• Knowledge of Enterprise Resource Planning (ERP)
• Knowledge of ISO Quality Standards

Lafayette Instrument is a global organization headquartered in Lafayette, Indiana with offices near Leicester, England and Kingston, Ontario focused on Life Sciences and data acquisition systems. The Marketing Manager position would ideally be based in our offices in Lafayette, IN but could also be based at one of our other locations, as well as hybrid/remote applicants.

Lafayette Instrument is seeking a web and social-savvy Marketing Manager to help set and implement strategic Marketing objectives for a global organization focused on cutting-edge instrumentation for life sciences, polygraph and medical device industries. You will help set, implement, and drive the strategic Marketing objectives, and lead a small team of marketing professionals as well as external partners. Solid design skills, basic web development skills, and experience with contemporary Marketing tools and methodologies are required.

Apply Online

Essential Duties and Responsibilities

• As a member of the company leadership team, the marketing manager will lead strategy and execution for all core product marketing efforts.
• Manage and deliver multi-channel marketing and communications campaigns with the input of multiple stakeholders and use of relevant marketing platforms to achieve company marketing goals, with an emphasis on:
  • Increasing brand awareness for Lafayette Instrument, Campden Instruments, Limestone Technologies, and other key brands.
  • Lead generation from digital and traditional marketing campaigns and events.
• Collaborate with the client-facing team (sales, product management, technical support) and other functional managers to evolve marketing strategy and tactical planning in order to maximize lead generation - creating tailored campaigns around their existing clients and specific prospects and projects.
• Identify opportunities, develop the annual strategy and manage the execution and development of the following:
  • Technical content marketing and educational materials
  • Email marketing
  • Campaigns and promotions
  • Tradeshows, conferences, and seminars
  • Communication items (newsletters, blogs, press releases, social media)
• Plan and implement compelling product launches consisting of a mix of internal training, events, outbound marketing, and other sales enablement tools to demonstrate multiple channels effectively.
• Collaborate with internal stakeholders to ensure content marketing and campaigns align with product positioning and will support the launch and life cycle of each product.
• Identify industry, market and competitor trends and share these insights with colleagues across the business.
• Assist with the development of pricing structures, customer profiles (buyer personas), SWOT analysis, and competitor analysis for Lafayette and its subsidiaries.

Product Positioning and Development

• In collaboration with product managers, drive execution of product positioning for existing products as well as new launches, crafting and owning the vision of Lafayette Instrument as the market's premier Life Sciences provider.
• Develop and execute the social strategy for all markets to gain further awareness and acceptance of our products and services.
• Develop and execute a search engine and ad optimization strategy for all markets to gain further awareness and acceptance of our products and services.

Voice of the Customer

• Lead the development of customer-centric collateral and tools that create a positive experience for prospects, applying deep expertise in life science product purchasing patterns, buyers' needs, and the sales cycle.
• Conduct and support formal and informal market research to distill our buyers' and customers' deepest challenges and needs.
• Serve as an internal advocate for our customers' interests, informing the product strategy, sales strategy, and full-funnel marketing campaigns.

Competitive Analysis

• Develop and maintain a detailed understanding of market trends and customer needs in the core life science market.
• Develop and maintain detailed competitor analysis in the core life science market.
• Review analytics to gain a deeper understanding of where marketing and communication items are succeeding and where improvements can be made.

Management

• Manage the internal and external teams responsible for marketing across Lafayette and its subsidiaries.
• One direct report, as well as shared resources from subsidiaries.
• Oversee individual team members' performance and career development.
• Responsibility for tracking, measuring and reporting budget spend.
• Minimum Qualifications (Knowledge, Skills, and Abilities)

Required Education/Licenses/Certification

• Bachelor's degree (or equivalent area of study or experience); marketing focus preferred.
• 4+ years of experience in marketing - ideally in a B2B or professional services environment.
• Valid Driver's License. Must meet the minimum qualifications of the company's insurance carrier at all times.

Preferred Experience

• Experience in the life sciences industry would be advantageous.
• Medical Device or other regulated manufacturing experience.
• Experience with CRM, funnel management, social media platforms, and Google Analytics.
• Experience with SEO and SEM campaigns.
• Tradeshow and event coordination experience.

Skills

• Experience working with cross-functional teams to achieve valuable results.
• Strong presenting, writing, and communication skills.
• Experience launching products, go-to-market, strategies, and positioning.
• Strong analytical skills with the ability to analyze campaign data and turn it into actionable insights.
• Strategic mindset with tactical execution abilities.
• Deep understanding of the variety of marketing channels and tactics available to engage stakeholders, with an emphasis on digital.
• Solid project management skills and a track record for delivery within a matrix and virtual team environment.
• Strong attention to detail and deadlines, and adherence to brand standards.
• Excellent communication and team player skill, as well as experience managing a wide range of relationships with people at all levels within an organization, including global leaders.
• Strong organizational skills with the ability to prioritize, coordinate and manage multiple tasks/projects simultaneously.
• Entrepreneurial attitude and strong work ethic with the drive to push forward deliverables and efficiently engage stakeholders inside the firm and partner organizations as needed.
• Experience with Marketing automation, CRM and digital marketing platforms.

What We Offer

• Competitive salary
• Health Insurance
• Dental
• Vision
• 401(k) Retirement
• Tuition Reimbursement
• Paid Holidays
• Paid Time Off
• Bereavement